Support solutions Customized to your business

Services meant to add value to your operations

Every product is as good as the support it comes along with. At Al-Bahar we believe in providing support throughout the product life-cycle. Our holistic range of comprehensive services and capable infrastructure allow us to assist you with strong service through a broad range of solutions to suit individual needs.

CVA – Customer Value Agreements

A CVA is a hassle-free ownership plan to get the most from your Cat® equipment. Genuine Cat® Parts made available right on time, with instructions for hassle-free maintenance. Moreover, you get the security of an Equipment Protection Plan (EPP) to avoid unexpected costs for unplanned repairs. And it all can roll in with your monthly machine payment. It’s one easy plan to leverage Cat value — beyond the machine — to maximize your investment and lower ownership costs.

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CVA APP

The Al-Bahar CVA Mobile APP 2.0, an exclusive app for CVA customers, designed for those who spend their time at the job site and are constantly on-the-go. Take advantage of equipment telematics data with the new Al-Bahar CVA App that delivers simplified streamlined data, directly to mobile devices, helping you monitor equipment health, react faster to fault codes and maximize uptime.

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Cat® Connect

Since every job site has its own unique challenges, you need technologies and services that can be combined and customized in ways that make the most sense for you and your business. Cat Connect makes smart use of technology and services to improve your job site efficiency across these four key areas that influence business results.

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SOS – SCHEDULED OIL SAMPLING (S.O.S) SERVICES

Reduce risk and save on owning and operating costs with Cat® S•O•S Services from Al-Bahar. Routine check-up of your equipment oil, coolant and fuel can deliver valuable insights you can use to prevent unexpected failures and unplanned downtime. Cat S.O.S Services can help you reduce your owning and operating costs by leveraging the Caterpillar branded proprietary process that turns fluids analysis data into valuable information.

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PM Kit

Preventive Maintenance Kits Make sure your equipment is performing at its peak with Cat. Preventive Maintenance (PM) Kits, which include the filters and instructions you need for routine service work – in one easy kit. They save your time and money by giving you the parts you need in one kit for easy maintenance of your engine. They are convenient enough to have on hand, when you need them. Each kit features genuine Cat parts, including Fuel Filter, Oil Filter, Air Filter, Hydraulic Filters, Transmission Filters and Water Separators.

Make sure your equipment is performing at its peak with Cat® Preventive Maintenance (PM) Kits, which include the filters and instructions you need for routine service work – in one easy kit. They save your time and money by giving you the parts you need in one kit for easy maintenance of your engine. They are convenient enough to have on hand, when you need them. Each kit features genuine Cat parts, including Fuel Filter, Oil Filter, Air Filter, Hydraulic Filters, Transmission Filters and Water Separators.

You ask, we provide.

Talk to us about your unique needs and we can offer a completely customized and feasible package ideal for you and your business.

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