Customer Support Agreements are the most effective way running your machine at peak performance andeliminating the risk, cost, disruption and loss of revenue caused by unscheduled downtime.

Service technicians at Al-Bahar are highly trained and fully competent on all aspects of Cat equipment. They arehighly mobile, well equipped and use a wide range of exclusive Caterpillar tools, software and advanced hardware.To ensureoptimum service levels, technicians’ schedules are coordinated by an experienced back-office team, which understands,above all else, that time is money.

Al-Bahar offers a large stock of genuine Cat parts and excellent availability, so you can optimize your owning andoperating cost.

Validity

Upto 1 year or 3,000 hours whichever comes first (Based on selected model).

The Benefits

The Customer Support Agreement consists of:

- Maintenance parts (Every 250 Hours)

Caterpillar filters increase contamination control performance by maximizing your component cleanliness and life. Caterpillar lubricants and coolants are field tested and proved to ensure they meet each component's specific performance and cooling requirements. Caterpillar maintenance parts are designed for Caterpillar components to optimism your machine’s performance andreduce your operating costs.

- Maintenance labour (Every 250 Hours)

At every 250 Hours interval, Al-Bahar will perform the maintenance required for your machine. A highly skilled technician will trace to your machine with a service vehicle equipped with the specialized Cat tooling needed for the inspection, fluid analysis, diagnostics and oil and filter changes. Each time, you will receive a report including the analysis and recommendations you need to ensure your equipment and operations are running at optimum efficiency.

- Machine visual & operational inspections (Every 250 Hours)

Al-Bahar will perform technical analysis inspections at every service interval to improve machine performance and lower owning and operating costs. Caterpillar unique inspection guidelines are designed to increase engine and machine productivity and availability by inspecting the health and conditions of the machine. There are tow categories. TA1 is a visual inspection use d to identify and document backs equipment condition. TA2 is an operational and system inspection used to identify and document equipment performance.

- Scheduled Oil Sampling (Ever 250 Hours)

S-O-S Services involve an analysis of machine fluids in our specialized laboratories. By checking the results against Cat wear tables, potential problems can be identified and corrective action taken.Al-Bahar will maintain a full record of all service and repair work, along with fluid analysis lab results.