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Mohamed Abdulrahman Al-Bahar proudly offers you product-support programmes that cover your needs for spare parts, maintenance and service, at a value that is best suited for your requirements of quality, speed and efficiency.

Customer satisfaction is our ultimate goal and that is why we have introduced many programs that help in reducing your equipment’s lifetime owning and operating costs. These programs are aimed at preventing unexpected downtime and keeping your work on schedule.

Some of the programs and services we provide are as follows (click on link for details):

FAST DELIVERY & AVAILABILITY OF GENUINE PARTS		WORKSHOP AND SERVICE FACILITIES

GENERAL MAINTENANCE AND SERVICE		CUSTOMER SUPPORT AGREEMENTS (CSA)

REPAIR BEFORE FAILURE (RBF)		REMANUFACTURED PARTS

PRODUCT SUPPORT SALES ENGINEER (PSSE)

Fast Delivery & Availability of Genuine Parts

We carry by far the biggest stock of parts amongst equipment suppliers in our territories. Thousands of line items are stocked in sufficient quantities at each branch to meet customer demands for spare parts for maintenance and repair. Our Central Inventory Control department continuously monitors stock requirements at all the branches using advanced computer aided techniques and ensures adequate orders are placed with suppliers in time to provide maximum first-pick availability.

Our on-line computer system links all our branches together and allows search and fast transfer of parts between all our Gulf branches. Also, this system is permanently and directly connected to Caterpillar’s world-wide Parts Distribution Centers allowing seamless parts ordering, orders tracking, and worldwide availability inquiry.

Our self-audited first-pick availability exceeds 90 % at the major branches. The first-pick availability becomes about 94 % with parts transferred between branches. What sets this availability measurement apart from the others is that we count availability as ‘first-pick’ only when a customer inquiry is filled 100% off-the-shelf. Even if one item from the inquiry, which may comprise hundreds of items, is not available off-the-shelf, we do not count the entire availability on that inquiry as a first-pick even for the items available.

Items that are not available in our stock or in the branches can be air-freighted on emergency basis, arriving within 3-5 working days. There are no air-freight charges on items that weigh below 50 kgs. Parts ordered from the factory are monitored through the 24 hours computer linkage between the branches and our principals to ensure problem-free delivery within the scheduled time frame.

Workshop and Service Facilities

At Al-Bahar, we recognize that no machine can work without proper maintenance and service and that is why we have dedicated large resources to providing our customers with the largest and best-equipped service departments in the region.

Our workshops and extensive field service set-ups are manned by experienced, professional technicians who are regularly trained, both locally and at our principals’ service training facilities worldwide. As we rise to the growing demands of the industry, the total number of service technicians in our group now exceeds 600. Adequate and up-to-date service tooling is available for even the most specialized repairs and testing.

In addition, most of our workshops are certified by Caterpillar as ‘5-Star Contamination Control’ facilities. Others are in the process of being certified.

Some of the services offered by Al-Bahar include:

Specialized and general repairs
Component rebuild
Scheduled Oil Sampling for engine, transmission and hydraulic oil
Track Press for specialized track repair and overhaul
Test Benches for fuel injection pumps, injectors and governors
Test benches for hydraulics and transmission components
Electrical load bank testing units
Hydraulic cylinder disassembly and assembly
Electronic Technician™ - computerized troubleshooting and programming of engines, transmissions, generator sets, marine engines etc.
Fabrication
Painting
Preventive Maintenance
Technical Analysis Inspection Programmes (Level I and Level II)
Custom Track Service etc.

Every year, the size and type of facilities is re-evaluated and upgraded as required.

General Maintenance and Service

When any repair indicator suggests a potential problem, just let us know and we will be glad to discuss it with you and give you an optimum repair option.

Our expert staff can evaluate your equipment’s maintenance or service requirements using one or more of the following repair indicators:

Scheduled Oil Sampling (S.O.S.)*
Operator Discussion
Screen and Filter Inspection
Performance Problems

* S.O.S® - Our in-house oil-sampling programme,now administered jointly with Caterpillar's oil sampling facility in Malaga, Spain has been used for over two decades. We have managed to build-up a wealth of data that can accurately measure the level of impurities in an oil sample, predict their potential source and hence allow our customers to quickly and effectively tackle existing or potential problems

Customer Support Agreements

To protect your investment in equipment, we offer a wide range of Customer Support Programs / Agreements, such as:

Preventive Maintenance Programs (PM)
Technical Analysis Level I (TA1) Inspection Programs
Technical Analysis Level II (TA2) Inspection Programs

Effective Preventive Maintenance is one of the most cost-effective ways to keep your machines operating effectively. We can provide you with a customised Preventive Maintenance Program that you can apply yourself, using convenient parts kits that are suited to your unique needs. Alternately, our experienced technicians can carry out this service at very nominal charges, at your site or at our workshop.

Our fully equipped PM vans manned by experienced technicians carry our thousands of Preventive Maintenance jobs every year, saving our customers expensive downtime and also freeing customer resources to focus on their core activities while leaving equipment maintenance to the experts.

TA1 is a comprehensive free inspection program. It is based on visual and operational observations of performance indicators. Inspection results are reported using inspection check lists and comments related to equipment performance

TA2 is required to pin point performance problems identified in TA1. It requires the use of specialized diagnostic tools and extensive knowledge to interpret test results. It gives a clear, in-depth indication of the condition of your equipment. TA2 is a cost and down-time saving program that tells you exactly what you need to repair and when. A fully detailed inspection and diagnostic report is submitted for each inspection, along with performance analysis and recommended course of action

Repair Before Failure (RBF)

RBF (often called Predictive Maintenance) is recommended when repair needs to be scheduled, but components have not yet failed. It is often signalled by Scheduled Oil Sampling (SOS) results, general leaks, service meter hour readings, etc. Our experienced staff and in-house SOS facilities are at your disposal for recommendations on how you can make best use of these unique services not only to plan downtime but also avoid costly after-failure repairs.

Remanufactured Parts

Caterpillar remanufactured parts program is an exchange program that will help you in reducing your total owning and operating costs. With this programme, we keep in stock certain remanufactured components that can be used in lieu of new ones.

These components carry warranty and cost much less than new ones, allowing you not only quick availability but also lowering the cost of repair/replacement.

For a list of what parts are available under this programme, call our parts department or your Product Support Sales Engineer.

Product Support Sales Engineer (PSSE)

When you buy one of our equipment, we assign a qualified, well-trained PSSE as a consultant for your company. The PSSE will visit your sites and machines frequently and provide you with suggestions and solutions to help you achieve maximum up-times with your equipment. These visits are free of cost.

The PSSE can also assist you with:

Technical Analysis Inspection Programmes (Level 1)
Scheduled Oil Sampling Programme
Custom Track Service

Thousands of satisfied customers realize the importance we place on providing the best-in-class product support and how Al-Bahar is the best geared in this crucial aspect of the equipment business. The investments already made and being made by our company in this field are by far our biggest strength. Our time-proven excellence in product support is one of the main reasons why we have maintained market leadership in the equipment business for over four decades